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Refund and Returns Policy

1. Overview

At FunBadmenton, we are committed to delivering high-quality badminton equipment designed for performance, durability, and ease of use. If you are not completely satisfied with your purchase, this policy outlines a transparent and fair process for returns, replacements, and refunds.

2. Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

3. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition that you received it

  • The item must be in its original packaging with all components and accessories included

  • A valid proof of purchase (order ID / receipt) is required

đźš« Returns will not be accepted if:

  • Product has been used, installed, or shows signs of wear

  • Items are missing parts not due to our error

  • Product is returned without original packaging

  • Return is requested after 7 days of delivery

4. Damages, Defects & Wrong Items

Please inspect your order upon delivery.

If you receive:

  • A damaged or defective product

  • A product with missing parts

  • A wrong item

Contact us within 48 hours of delivery at funbadmenton@gmail.com with:

  • Order ID

  • Description of the issue

  • Clear photos/videos

We will evaluate the issue and offer a replacement or refund at no additional cost.

5. Partial Refunds (If Applicable)

In certain cases, only partial refunds may be granted:

  • Item returned in a condition different from original (not due to our error)

  • Items with missing parts or damaged packaging

  • Returns initiated within 7 days but showing signs of handling/use

6. Non-Returnable Items

  • Used or installed badminton nets, poles, or court lines

  • Court lines that have been unpacked and used

  • Products damaged due to improper installation or misuse

  • Sale or discounted items (non-refundable)

7. Return Process

To initiate a return:

  1. Email us at funbadmenton@gmail.com with your order details

  2. Wait for approval from our support team

  3. Once approved:

    • We will provide return instructions and shipping details

    • In eligible cases, a return shipping label may be provided

⚠️ Important:
Items sent back without prior return approval will not be accepted

8. Return Shipping

  • For defective, damaged, or incorrect items → Return shipping is free

  • For customer-initiated returns (non-defective) →

    • Customer bears return shipping cost

    • Shipping charges are non-refundable

    • Return shipping cost may be deducted from refund

📦 Return Address:
C-20, Jhankar Road, Qutub Vihar, Phase-1, New Delhi-110071

We recommend using a trackable shipping service or insurance for high-value items, as we do not guarantee receipt of returned items.

9. Refunds

Once your return is received and inspected:

  • You will receive an email confirmation regarding approval or rejection

  • If approved, refund will be processed to your original payment method

Refund Timeline

  • Process initiated within 5–10 business days

  • It may take additional time for your bank or payment provider to reflect the amount

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider (processing delays may occur)

  3. Contact your bank

If the issue persists, contact us at funbadmenton@gmail.com

If 15 business days have passed since approval, please reach out to us.

11. Exchanges

We do not offer direct exchanges.

The fastest way to get a different product is to:

  1. Return the original item (subject to approval)

  2. Place a new order separately

12. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

13. European Union Customers

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, during which you may cancel or return your order without providing a reason.

Conditions:

  • Item must be unused and in original packaging

  • Proof of purchase is required

14. Important Usage Disclaimer

Our products—especially portable badminton nets, poles, and court lines—are designed for portability and easy setup.

Damage caused due to:

  • Improper installation

  • Use on rough or uneven surfaces

  • Excessive force or mishandling

will not be eligible for return or refund

15. Need Help?

For any questions related to returns or refunds, contact us at:

📧 funbadmenton@gmail.com

We aim to respond within 24 business hours

16. Policy Updates

We reserve the right to update this policy at any time without prior notice.

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